Frequently Asked Questions
Everything you need to know about shopping with IBeauty Australia.
How long does shipping take within Australia?
We offer standard and express shipping via Australia Post. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Are your beauty products authentic?
Absolutely. At IBeauty Australia, we source our products directly from authorized distributors or the brands themselves to ensure 100% authenticity and quality for every item we sell.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Do you offer international shipping?
Currently, IBeauty Australia ships exclusively within Australia and to New Zealand. We are looking to expand our shipping zones in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 1 hour of placement and we will do our best to assist you.