Returns & Exchanges
At IBeauty Australia, we want you to be completely satisfied with your beauty purchase. If you change your mind or receive a faulty item, we offer a 30-day return policy for unopened and unused products.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization Number.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit back to our warehouse.
Ship the Items
Affix the provided return label or address the package to our Sydney facility using a trackable shipping service of your choice.
Receive Your Refund
Once our quality control team inspects the returned products, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing